A booking platform and AI agent running a lagoon tour business
The client runs day tours on Aitutaki. Off-the-shelf booking tools could not handle real capacity rules, multi-currency payments, or a 20-hour time difference between the customer and the crew. So we built the platform.
What we built
A custom booking engine with live availability, an availability API, multi-currency checkout, and admin tools the island team can run from a phone. Then an AI support agent on WhatsApp that answers pricing, availability, dietary, accessibility, and transfer questions and turns them into bookings.
Why it holds up
85 automated tests run against the booking engine, so a wording change cannot quietly break the pricing path. The agent escalates to a human when it should. It runs on our own servers, so there is no platform to get locked into or priced out of.